Updated: December 22, 2023
Well, some of the frequent visitors at the Canadian online casino know the need for a “fix.” So they not only become dependent on the bitter-sweet risky feeling, but they even derive delight from knowing how totally wrong the taste of the next “fix” could be. Now it is time for Responsible Gambling Canada.
There are countless reasons to gamble. And countless questions tailgating the gambling state of mind. Why am I doing this? Am I bored? Or lonely? Is it a sin that I am doing it? Should I stop, or should I get a bit more? Is this stimulation enough for me? How long will my excitement last? …
Is my gambling lapse harmful to me? What about hurting my health? My time, my work, my family? My sanity?
If you have ever been to the local gambling house – around the corner – with your spouse and friends on a Friday night, feeling free in the urge for extra entertaining, you probably felt a bit of the adrenalin rush playing risky for fun. But you most certainly didn’t ask yourself any deeper. Instead, you just went Monday morning to your job and in your everyday routine, forgetting all about the short Friday gambling escapade, and there was nothing to fix.
With the online possibility of gambling, the “fix” becomes ever closer!
The burning questions are probably swirling often inside the gambler’s mind. Good, the casinos have their special restrain mechanisms protecting all the staunchly players from constantly living on the edge. But, while for many people, depression, stress, migraine, and anxiety are signs that require a doctor’s visit, for an addict, these situations are everyday living.
So, before you go so far before the total gives into despair and inability to defend yourself – please read this article – it is probably not news for you – but there is a way to help your situation.
If you need a helping hand at keeping yourself in check at your personal untroubled scope, several tools are available. Some betting websites can let you setup:
1.” Limits declined or “simply do not click the link.”
Here we have the record of a conversation between a player and a Support team member on the topic of placing a deposit limit and the self-exclusion at one specific Canadian online casino. Unfortunately, the support team refuses to accommodate the player’s request.
2. ”Just hours later, my account was up and running.”
Here we have a complaint letter from a player on the topic of one specific Canadian online casino ignoring the required 24-hour cool-off period when re-opening an account after self-exclusion.
“I didn’t play for some period of time, and last month I asked to re-open my old casino account. I was informed my self-exclusion had ended last year and emailed the support team if I wish to re-open. I emailed the support the same day. Hours later, my account was up and running.
However, under the responsible gambling Canada guidelines as set out by their regulator, they are supposed to implement a 24-hour cooling-off policy after re-opening an old account, after self-exclusion (whereby you cannot gamble or deposit any funds for the first 24 hours).
They confirmed this practice to me as a normal practice over the phone (later that day). However, they failed to implement the 24-hour cooling-off period for me, allowing me to deposit and lose a huge amount on impulse. The whole 24-hour cooling-off period is designed to stop people from impulsively re-opening old accounts and gambling away their funds.
The casino has not admitted any wrongdoing but has offered some compensation (rather than the whole amount deposited). I find it hard to believe that this casino would fail in handling responsible gambling policy so easily; I can only assume they purposefully did it to prey on my impulses, as I may not have been so generous in my deposits 24 hours later.
Either way, I am not legally liable for any deposits for 24 hours due to the mandatory cooling-off period, which the casino & the regulator have stated over the phone is a requirement. Unfortunately, the casino, thus far, ignores this issue and attempts to keep me quiet with a partial settlement of the amount that should be refunded (it should be refunded as it was the casino’s fault for failing to prevent me from betting for 24 hours).”
To block your account for a cool-off period, follow the steps below:
The Canadian online casino support team should not be able to remove the player’s cool-off period. Only after the self-restraint term is finished, the player should be having access to his account again. They should not pray on players’ impulsive behaviour and irresponsible desire for betting. They should have all the options clearly exposed, and it is up to the player to control his conduct and adjust his deposit strategy.
Please, be advised that you should always check beforehand if the casino of your choice is trustworthy. That includes examining the terms and conditions section well, which is described as the self-restraint application.
Do not play at gaming sites, that:
Some Canadian online casinos intentionally confuse the players with the lengthy procedure of contacting the Support Service team, wishing to complicate the cool-off process, concealing the options for 3, 6 months or more, so you cannot keep your composure. You will keep losing money while they win.